Purchase Guidelines

We are pleased to offer online purchasing of our unique works. Works currently available are shown on the collection pages. If you have any questions about online purchasing, please call us at (505)471-9070 (Mountain Time). To make a purchase, note the title and number on the product page and then click "Purchase". Fill in the Purchase Request form.

Payment Methods: At this time, we offer payment through PayPal. Once we receive your purchase request, we will email you a paypal invoice. Our secure PayPal does not require a PayPal account because you can enter your one-time payment details when you complete the purchase from the link on the invoice.

Shipping: We need to know your full name, shipping address, phone number, and email address on the Purchase Request form to complete your shipped order. Shipping is included in the purchase price. Willett/Baldinger Ceramics will pack and ship work to you after we receive your complete payment. We will contact you to let you know when the item is being shipped. Shipping usually occurs within 2-3 days.

Pick Up: If you prefer to pick up the work at our Santa Fe studio, check the option on the Purchase Request form. We will apply a 35% discount to the purchase price. Payment can be made by cash, check or credit card. We'll send you an email to let you know your purchase is ready to pick up and you should call first to make an appointment. (505-471-9070) The address of the studio is 880B Chicoma Vista in Santa Fe. See map on our contact page. Please note: During the COVID-19 pandemic, please wear a mask and observe social distancing when you visit our studio. Thank you.

Refund Policy

If for any reason you are not happy with the piece we will be glad to refund the purchase price minus the cost of shipping. Please call us first at 505-471-9070 to get approval for returns. Please pack it in the original boxes with the original packing materials, and be sure to insure the package when you ship it back. We will be unable to refund if broken on return.